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Service & Support
With an extensive engineering team, HMK provides rapid response around the world. We offer full application and product support throughout the lifecycle, fast reaction to breakdown and failure, with equipment exchange and site support services.
Plants need to operate at the highest possible efficiency in order to ensure maximum productivity and minimum waste. Any unscheduled downtime need to be kept to a minimum. However most plants/sites will experience some operation problems from time to time.
HMK is your strategic partner to solve challenges in terms of productivity, availability, reliability, safety, costs, energy. We offer fast, expert advice delivering comprehensive solutions to industry problems.
HMK offers an extensive number of industry products, systems, and solutions renowned for their high performance and longevity. The Online Support is a comprehensive 24/7 information system for all enquiries about these products and solutions. We hold many documents, examples, and tools which provide comprehensive information for users from all industries.
The Online Support information bank facilitates direct, central access to substantial information about products, systems, and applications for the industry as well as to a wide range of programming, configuration, and application examples.
To access our online support tool Wiki which is written and maintained by our Engineering Team please click on the Wiki logo below. This dynamic tool allows you to access our engineering knowledge base.
If you are looking for support on products from HMK then you can find manuals, catalogues, datasheets and much more by clicking on Product Range.
At HMK we offer our customers technical assistance by phone, e-mail, remotely and even on-site support if required. Our expert team can answer questions on the functionality, handling, application and trouble -shooting of products and systems for industry. We understand the importance of optimum plant performance and efficiency to ensure productivity and competitiveness of businesses.
We are here to answer questions on 'single' products or complete systems and aim to resolve any problems quickly and competently.
To assist our customers to select and size drives, we have prepared this simple document to guide them through the process.
HMK's team of application engineers ensures fast reaction to breakdown and failure with speedy delivery of replacement parts, smooth interaction with all other system components and expert application support.
Plant downtime leading to financial losses is kept to a minimum. We help you to optimise your equipment and systems availability and throughput at all times which will improve your profit margin.
Project commissioning is the process of assuring that all systems and components of a plant or installation are designed, installed, tested, operated, and maintained according to the operational requirements of the customer. HMK's commissioning process comprises the integrated application of a set of engineering procedures to check, inspect and test every operational component of the project, from individual functions, such as product equipment, up to complex amalgamations such as subsytems and systems.
Our commissioning services can be applicable to all phases of the project, from the basic and detailed design, equipment selection, procurement, construction and assembly until the final handover of the unit to the customer.
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