The hardware ID may be incorrect on the LADDR input. The required ID is the one used by the telegram - not the ID of the drive. For Startdrive, this can be found in the device view by going to Properties > General > Telegram configuration > [device name] > Start address. For drives not configured with Startdive, this can be found in the device view byhighlighting the row of the telemgra in Device overview, then navigate to Properties > General > Hardware identifier.

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